Effective Date: October 15, 2026
At Anjora Handicrafts ("we", "our", or "us"), we are deeply dedicated to protecting the personal information and privacy of our valued patrons, craft connoisseurs, and visitors. This Privacy Policy details how we collect, handle, protect, and use your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our store or purchase handcrafted goods, we collect necessary personal details, including:
- Customer Identity Data: Your full name, delivery address, billing address, telephone/mobile number, and email address.
- Order & Transaction Records: Details regarding products purchased, order IDs, delivery preferences, and payment verification identifiers.
- Technical Information: Browser type, operating system, IP address, and anonymous browsing logs for security and performance optimizations.
2. Payment Gateway & Financial Security (Razorpay)
We do NOT store or retain your complete credit card numbers, debit card PINs, CVV codes, or net banking login passwords on our servers. All online monetary transactions are safely conducted through our authorized payment partner: Razorpay Software Private Limited.
Razorpay adheres to the strictest Payment Card Industry Data Security Standards (PCI-DSS Level 1) and utilizes 256-bit SSL encryption. Information provided to Razorpay during payment checkout is governed by Razorpay's privacy policy at razorpay.com/privacy.
3. How We Use Your Information
We use your information exclusively for legitimate business purposes:
- Fulfilling and dispatching your orders with insured courier partners (BlueDart, Delhivery, DTDC, India Post).
- Transmitting automated SMS, WhatsApp, and email order receipts and tracking links.
- Providing customer support and artisan provenance verification.
- Preventing fraudulent orders and ensuring platform integrity.
4. Information Sharing & Third Parties
We never sell, rent, or monetize your personal information to third-party brokers or advertisers. We share details solely with essential operational partners:
- Logistics & Courier aggregators for safe home delivery.
- Razorpay for secure payment gateway processing.
- Legal and regulatory authorities when mandated by Indian laws.
5. Cookies & Local Storage
We utilize minimal functional cookies and browser local storage to maintain your active shopping cart items, wishlist favorites, and regional currency settings across browsing sessions.
6. Contact Our Grievance Officer
If you have any questions, privacy concerns, or wish to update your details, please reach out to:
Grievance Officer: Privacy Desk, Anjora Handicrafts
Email: privacy@anjorahandicrafts.com
Address: Artisan Craft Village, Heritage Lane, Jaipur, Rajasthan 302001, India