Effective Date: October 15, 2026
At Anjora Handicrafts, every order is treated as a precious work of art. We want you to cherish your purchase with 100% confidence. Below are our transparent shipping, return, and refund guidelines.
1. Shipping Timelines & Charges
- Free Shipping: All domestic orders across India with cart value of ₹999 or more qualify for 100% Free Shipping.
- Standard Flat Rate: A nominal shipping fee of ₹99 is charged on orders under ₹999.
- Dispatch Window: Standard orders are inspected, safely wrapped, and dispatched from our craft workshops within 24 to 48 business hours.
- Estimated Transit Time:
- Metro Cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata): 2 to 4 business days.
- Rest of India & Tier 2/3 cities: 4 to 7 business days.
2. Fragile Handicraft Packaging
Because items such as Jaipur Blue Pottery, Solid Brass Urlis, and Framed Madhubani Art are delicate, each piece is packaged with triple-wall corrugated outer cartons, custom honeycomb paper wrapping, high-density edge protectors, and air-cushioned bubble wraps to withstand transit vibrations.
3. Damaged In Transit – 100% Replacement Guarantee
In the rare and unfortunate event that a ceramic, wood, or brass item arrives broken or compromised during transit:
- Please notify us within 48 hours of delivery.
- Send a quick photograph or short unboxing video showing the damage to
support@anjorahandicrafts.comor on our official WhatsApp at+91 99992 78207along with your Order ID. - We will dispatch a brand-new replacement completely free of charge or initiate a 100% full refund immediately!
4. 7-Day Return Policy
If for any personal reason you are not completely enchanted with your purchase, you may initiate a return within 7 days of delivery, provided:
- The item remains unused, unwashed, and in its pristine original condition.
- All original craft tags, certificates of provenance, and gift boxes are intact.
5. Refund Processing via Razorpay
Once your returned handicraft is received and verified at our studio:
- Your refund is triggered immediately through our Razorpay Payment Gateway.
- The refund is credited back directly to the original payment source (UPI ID, Credit/Debit Card, or Netbanking account).
- Standard bank processing takes between 5 to 7 business days to reflect in your bank account statement.
6. Need Immediate Assistance?
Our customer support team is here to assist you:
Email: orders@anjorahandicrafts.com
WhatsApp / Phone: +91 99992 78207 (Mon – Sat, 9:30 AM to 7:30 PM IST)